Refund policy

You may cancel an order for goods at any time until 14 days after you receive your goods. To cancel your order, please contact us in writing (by letter or email), including your name, address, order number, telephone number, and whether you would like a replacement or refund.

We will aim to refund any monies paid within 14 days of cancellation and/or the goods being returned. Postage and handling charges are not refundable.

If you cancel and the correct goods have been delivered, you must return the goods at your own expense to our registered address (see our About page). Please carefully secure and package the merchandise to prevent damage on the return journey.

If the goods delivered were incorrect, damaged or faulty, all monies paid (including postage) will be refunded. In the event of breakages in transit, please keep the merchandise and the packaging it arrived in, and notify us immediately. If you have any questions about faulty goods please don't hesitate to email us at contact@charlesrosewines.co.uk.

None of the above affects your statutory rights as a consumer.